Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Step-N-Out Instant Shoe Repair
|
|
Review by:
citysearch c.
|
|
Review content:
I walked into Step N out on Saturday October 16 seeking to replace a pair of worn ankle straps from a pair of sandals. Like the reviewer before me, I waited to be helped as I saw that an employee (Older Asian Guy) was busy helping 3-4 different customers.
I browsed the wall of shoe accessories, hoping I could find the straps myself and save sometime. A junior associate beckoned to me in curiously hushed tones asking what I was looking for, and I explained that I was basically looking for 2 pieces of leather that look like mini belts for my ankles. (1/2 an inch thick and in dark brown leather)
As he headed to the back of the store to retrieve the straps the older Asian man sternly summoned him into a corner, and not so quietly instructed him to ""Attend to the paying customers""
The Asian man then turned to me and aggressively asked ""WHAT DO YOU WANT?"" Halfway through explaining what i was looking for, he cut me off and suggested I go to Michael's if i was looking to make my own shoe parts.
Since his English was heavily accented I figured he misunderstood me so I again tried explaining what I wanted, insisting that you don't find shoe parts at a craft store. Interrupting me again, he stated ""THIS IS NOT THE STORE FOR YOU. GO SOMEWHERE ELSE"".
I am really curious to know how he identified that this was 'not the store for me' as their website, yellow pages and signage clearly advertise shoe repair. and there were 3 or 4 other customers being assisted for various shoe related reasons.
I'm certain it wasn't my gender that eliminated me from being qualified for assistance, as the other customers were female. However they were all above 30 and caucasian. By process of elimination I'm only left with age and race, as I am a black person, under 30 years old. I may be young but I'm not a teenage hoodrat, and I was dressed conservatively so I can only assume that race was the issue .
Needless to say I left the premises stunned and upset. It's one thing to ask a customer to leave because they are rude or disruptive, but I am UCSB graduate and an active member of the Santa Barbara community .
I'd like to warn future potential customers any money you spend at this store goes towards supporting this batty old coot and his racist practices.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|