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Businiess name:
Zander Cafe
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Review by:
citysearch c.
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Review content:
I'm not a writer, it's not going to translate well how neglectful and absent the service was, but here are the bullets. With reservations we were seated promptly, but waited patiently for 9 minutes (quite literally) for water or a hello. The server that seated us came back, offered excuses for who are server was to be and took our drink order. When our server did arrive, we had to ask the specials as none we offered, had to ask for bread twice even after it was offered (it arrived well after the salad and apps via the wait assistant). Our server asked if we needed anything, but walked away as my wife ordered another wine. Needless to say the wine did not arrive (go figure). \r
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This had been one of my wife's favorite's and as a former server, manager and owner of restaurants, I always try to be impartial. The musicians made it a point to stop by three times to ask for requests and hint for gratuities, yet the server was never present when needed. \r
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To add insult to injury, it was my wife's birthday. Her best friend had preordered and paid for a dessert that night by credit card, but it never arrived. All in all, if a restaurant is going to run without a manager present at 8 o'clock on a Friday night, they had best be on their game. They weren't. It's time to retool because their system is seriously flawed. \r
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Our calls and messages to recoup the friends money have gone unanswered.
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