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Businiess name:
Muffler Man
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Review by:
citysearch c.
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Review content:
Chesaning location examined my vehicle and told me I needed new strutts and shocks. I ordered left and right, front and back strutts/shocks from Auto Zone (a local part supplier). I took the brand new packaged parts and my car into the Muffler man and what I thought was a certified mechanic. After picking my car up and spending over $600.00, my car sounded and felt worse than it did when I took it in for repairs. I took the car back and explained the problem. I was told by the manager Matt that 2 left strutts were installed by his mechanic Dave. How can a certified mechanic not know his car parts?! We reordered the part, the strutt was switched out and we were charged again for the labor!!!! I pointed out to Dave that it was the mechanic's fault that he didn't know that he installed the wrong part. Dave said, ""talk to Matt since he put the wrong strutt on"". ""Funny"" I said since Matt stated that you (Dave) installed the strutts. Dave simply stated ""you'll have to talk to Matt, but he's on vacation"". \r
Since Matt's return, we have spoken to him. He says that because the strutts were ordered somewhere else, NOTHING is guaranteed. Not even the mechanics competency. \r
I've spoken to other mechanics since, and everyone of them say, if the ""mechanic"", and I use that term loosely, had just test driven the car upon completion of the replaced strutts, they would have immediately known what the problem was. Instead, they (the Muffler Man employees) let us take the car and drive away with it. We have a grandchild that rides in that car with us. Would you trust your loved one's safety to this place after having such an experience? Just beware - they apparently don't care, but we do. DO YOUR HOMEWORK, and stay away from the Chesaning Muffler Man.
Pros: Local
Cons: Poor customer service, lack of knowledge
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