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Businiess name:
Geek Squad
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Review by:
citysearch c.
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Review content:
I wanted to like these guys. Black pants, white shirt, black tie, cool car. Nerds and geeks to the rescue. I am not a techy guy so the opportunity to be served by someone who is sounds great. My family just relocated to Seattle and we bought about $2,500 worth of stuff. Sure pay the extra $200 for computer geek squad and a/v geek squad guys to come out. The a/v guy was great. He spoke. He mentioned I could do this and do that and explained what the capacity and options were to further enhance the usability, functionality, and features of my system. The computer guy. Doesn't talk much and has pretty much one to five word answers for everything that really don't help me maximize usability, functionality, and features of my equipment. I have to call him a few times after original install to get things resolved. He's quick to respond. Great. This could have been such a better experience for me, the customer who wants to buy more stuff, and for Best Buy, the merchant who wants to sell more stuff. If they understood that by really serving the customer they could sell more stuff sooner, this service would be great. What they are really doing is managing this business so that the techs spend the least amount of time at each job so they can go on to the next job, maximizing their profit on service calls with the unrealized and unintended consequence of minimizing their revenues on future equipment buys. Shortsighted.
Pros: What a great idea
Cons: What failed execution
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