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Businiess name:
Final Cut Salon
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Review by:
citysearch c.
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Review content:
I called to make an appointment with my favorite stylist, Eddie, but was told he was out due to an injury. I almost decided against making an appt with another stylist but the receptionist promised me that he could find another stylist to fix my hair just as well. I went to have my hair wash and blown dry - it took 2 hours and the stylist had to use a flat iron but failed to tell me until I paid that it was an extra $15 for a flat iron fee. Eddie never used a flat iron and was able to get my hair straight without it so I wasn't aware of the additional charge. I complained to management but the refused to refund any of my money and were exceptionally rude. They're foreign so they either don't have a clue what importance customer service has in this country or they just don't care about running a successful business built on satisfied customers. I've been there 4 times this year but will never be back. If anyone knows where Eddie is, please let me know!
Cons: inside looks like procuts, zero customer service, mgmt does not care about customer
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