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Businiess name:
The Floor Store
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Review by:
citysearch c.
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Review content:
This is the only flooring store that we went to the charged $35 to take a couple samples home for color matching. When we returned them the sales people just ignored us (we don't look like we have money to spend I guess). Well - it was there loss as we purchased 1,200 sq of top of line Brazilian Cherry Wood and 400sq ft of Laminate from a competitor who was the nicest guy and very helpful (Dublin Carpets on Village Parkway). When we finally got the sales person to talk to us (no they were not busy, two were talking to each other, one was eating, one was helping a customer) they were rude and acted bother that we were disturbing them. Then they did not know how to credit our card for returning the samples and said their machine was not working but they would credit it latery. They never did. Went back to the store 2 more times to try and get the credit resolved, it never was, always some excuse or delay. I gave up. They got my $35, but I hope it was worth it to them as they lost and $11,000 sale and a few referals. As an insurance agenct I meet a lot of clients who are remodeling, or have a fire or water claim and I send them all to Dublin Carpets. So I have to thank the Florr Store for that - I was so happy with Dublin Carpets and their Installer (Leo at floors by Leo).
Cons: Servcice and Attitude
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