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Businiess name:
Advanced Automotive
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Review by:
citysearch c.
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Review content:
We first used Advanced Automotive in 2011 for an oil change due to a discount coupon that we purchased online. Our first experience here was great! The owner reiterated how they kept notes of all that was done on the vehicles so that anytime customers called in for information it would be readily available. My second visit (also an oil change) I was told would only take 30-45 minutes upon check-in. After waiting 2 hours I finally inquired as to how much longer they thought it would be and I was told it would be another 20-30 minutes. The only explanation being that they had an ""unexpected rush"". While paying for the service the gentleman reviewing my paperwork informed me that I would be needing breaks at my next appointment. I asked what the cost would be and was told that they would give me a call with the price, as they weren't sure what the cost would be. Never heard from them. I called two weeks later and spoke with Greg (the owner) who informed me that they had record of my being there the two times previously but there were no notes at all about the breaks or what was needed. However, he did quote me a couple options depending on if I needed rotors or not. When it was time to make my next service appointment (including breaks) I called to make the appointment and again spoke with Greg. When reviewing the costs previously discussed he said they don't quote over the phone and that I would need to bring the car in so they could measure my rotors to know what size I would need. After asking if I could just give him the make and model of my car he said no and started to get angry. As I was asking another question he began speaking over me and when I said that was fine I would just take the vehicle somewhere else for the breaks he responded ""that's fine I actually don't want to work with people like you"" and hung up. I was in such shock at his behavior that I called back not quite sure what just happened. Greg answered again and I asked if he had in fact hung up and he responded that ""as a business owner I get to decide who I do business with and when people threaten to do business some where else I don't like that and will not do business with people like you.""\r
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I have GLADLY taken my business somewhere else.\r
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My advice...DON'T GO HERE!!!\r
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