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Businiess name:
Bridal Chateau Inc
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Review by:
citysearch c.
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Review content:
I agree with previous reviews in that the sales women at the Bridal Chateau are very sweet and patient until you buy the dress. I came 3 times to try on dresses and they were very nice. My dress took about 5 months to come in and so did the veil, which is expected of course. However nobody called to let me know that they were in - I had to check in myself. At my first fitting everything went well. However the alterations they then did were awful! The hem was cut 1 inch shorter than what we had talked about and the sheer overlay on the dress was sewn crookedly. The seamstress I worked with, Debbie (the owner's daughter), confronted me and actually said ""are you purposely trying to find a problem with my work?"" Now let me say, I'm a very easy-going bride, but after spending $750 on the dress and $200 on alterations, I would like it to at least be symmetrical and look good! After arguing with me, she agreed to make the necessary alterations. Then the staff tried to schedule another trial for me TWO DAYS before the wedding....I said ""no way, it has to be at least 2 weeks beforehand."" So I came 2.5 weeks before the wedding to find the hem fixed (they added material to the bottom), however now I saw the bustle and it was atrocious! It was asymmetrical, with some parts too short, and others dragging on the ground. Again Debbie didn't see a problem with her work and stated that she has 30 years of experience (I feel bad for the rest of the brides she's done this to over the years!). She did agree to re-position the buttons for me in a way that looked better, and I am somewhat ok with how it looks now. But I am so disappointed with their workmanship, especially for the amount of $$ they charge! If you do buy from them, please be careful.
Pros: Good selection
Cons: Very poor work on alterations
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