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Businiess name:
R & R Party Rentals
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Review by:
citysearch c.
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Review content:
We had a party and I ordered over $250 worth of stuff from R&R. Harold was very helpful, suggested other items that might ""make the party better"". We had WAY too many glasses and plates, but that's another story... \r
My biggest gripe is that Harold suggested we buy the ""damage waiver"" - which to me means if you break something you are covered - but which, in reality means READ THE FINE PRINT. \r
We broke one (1) glass on the evening of the party. In caring for our guests, we cleaned up the broken fragments (the wine glass shattered) and we threw the pieces in the trash. Our concern was to get it cleaned up so nobody got hurt. \r
Well, wouldn't you know, when I returned the items on Monday and told them I had broken a glass, they asked ""did you return the broken pieces?"". I said ""No, why would I? Isn't that a liability for you in case someone gets hurt?"". The reply: ""Oh no, you have to return the broken pieces in order for the damage waiver to cover it. We have to be sure you weren't trying to steal our stuff!"" \r
WTH?!!!! So, we were charged $5.08 for the freakin' glass. Now, it's not the amount of the charge, it's the principle behind it. Like... I already own REIDEL glasses (which is why we rented some instead of risking them at a party) and we get ripped off by this place. It's crazy! \r
So, renter beware - they will nickel and dime you. BE SURE TO READ THE FINE PRINT IN YOUR CONTRACT!
Cons: Read the contract fine print
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