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Businiess name:
Hicks Landscape Contractors
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Review by:
citysearch c.
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Review content:
We called Hicks Landscaping to help us clean up our yard in May. The salesperson was helpful when coming to give a quote but after we signed the contract there was little communication on when the workers would show up to begin the work. They did a good job with the front yard; the backyard was a different story. We asked them to take out a few bushes in a particular area in the yard, and they ended up taking out all of the bushes, leaving a huge empty area with dirt and roots. We asked them to remove the concrete blocks and metal pipes laying around the yard, which they did not do. The head guy on the job said he would smooth out the end of our driveway, but he had to dig it out first, and ended up only smoothing out half of it, and did not come back, so there is a huge sink hole on the other half that now serves as a bird bath when it rains. I had to call the office several times during the span of two weeks, always getting the receptionist and always getting the same answer - our salesperson was out of the office and would we like to leave a message for him. I finally got his cell phone number, and when I called it and left a message during the second week, it was two days before I heard back from him, and his claim was that he was very busy and anyway I did not call his cell phone that week. I told him that if he was so busy that he did not have time to deal with his customers, it was his responsibility to find someone else who could. We can accept that companies make mistakes and if they live up to their responsibility and at least complete the job, that is fine, but when the salesperson shirks their responsibility and has the nerve to tell me that I did not call when I did and even left a message, that we do not tolerate. We were very understanding the whole time, even about the bushes - they offered to reduce the remainder of the amount we owed, which we thought was right. We would just like the same courtesy as a customer.
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