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Businiess name:
Wholesale Merchant Processing
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Review by:
citysearch c.
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Review content:
WMP failed to deposit over $5000 from sales they collected into my account.
When I contacted them they told me my account had been frozen due to chargebacks. The chargebacks have been deducted from my checking account, no money has been deposited.
I have called them repeatedly to inquire when the funds will be deposited, they refer me to another number, someone who processes for them. The next contact tells me that they do not know when the funds will be released, just wait. I call twice a week, my calls are transfered from person to person, ultimately to voice mail and no one ever returns my call.
I have been waiting approx 2 months, still no funds. I have been told again, wait but no one can tell me when.
I am a small independent business. My husband died in August from cancer, I can not afford to keep waiting, this is alot of money for me.
In the meantime, I can not use my credit card terminal for fear the funds will not be deposited. WMP also continues to draw monthly fees from my checking account.
I have been using them for 3 years, and have had occasional chargebacks that were not handled in this manner. They have occasionally been slow with my deposits but nothing like this. My contract ends in December, I have told them I will not be renewing, is this a coincidence?
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