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Businiess name:
A-1 Best Computer
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Review by:
citysearch c.
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Review content:
I brought my computer in on a Mon for a $40, .5hr diagnostic (they said this labor would count towards the final $$). When I brought it in they said it was a broken DC jack, the piece connects to the power cord. On Thurs they called and said it would be a 225 ""flat fee"" w/o tax and would be doneby Thurs/Fri of *that* week. Well I called back near closing on Sat &the guy completely denied that timing. When repeatedly asked for an estimate of how long it would take to repair, he flatly *would not* give me an answer. I called back Mon near closing time again & the same guy said it was ""at another building"" and he didn't know when it would be back. After I made a serious fuss over the phone and asked for my computer back, he said he couldn't stop the service and I would have to wait. He then called me back 20 mins later, exactly 45 mins before the store closed for the day, and told me that my computer was ready. I picked up the computer the next day, Tuesday, over a week from when I dropped it off, and argued with the manager for a while about why it wasn't ready on Sat and what the ""flat fee"" meant. \r
Finally he subtracted the $40 diagnostic from theof 225 after I repeatedly asked why that .5hr of work wasn't in the final total. I was also angry that although I was paying for parts and labor, they wouldn't tell me how much the parts were or how long it really took for them to fix the computer (I think this is especially ridiculous when you're paying for labor).\r
Altogether it was a HORRIBLE experience and I will definitely NOT be returning to this shop ever. However the repairs were eventually done &my computer is fixed.\r
I later called a well rated online place on the Ave who quoted me $175 and promised a 2day return, before hearing anything about where I'd taken my computer and how much they were charging. \r
To me this proves that A1 Computer is among the more expensive, slower routes to take when fixing your computer.
Pros: Big store space
Cons: Difficult to find parking,
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