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Businiess name:
Fry's Electronics
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Review by:
citysearch c.
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Review content:
Wow, what a store. It's huge. They have an amazing amount of inventory at reasonable prices. Yet, the service is absolutely horrible. \r
I have been looking for plasma tvs. I recently went to the store for a second time to look around. The first time I went there, the customer service was horrible. The last time I went there, which was one week later, the service was even worse. Let me explain:\r
I walked around looking for help. There were three young women and two men at the desk by the tv department. Four of the five people looked at me and said nothing. We're talking minutes here people. The three women continued to ignore me and talk about their personal life and sort of look busy at the same time. The one guy who was working hard and taking care of another customer was the only one to acknowledge me. \r
Finally, to my relief, I noticed one older gentleman I had dealt with the previous visit. I was hoping he would come to my rescue. Instead, he was talking on the phone and sounded adgitated. After another minute, it was obvious he was speaking to his estranged wife (or partner?). At one point, while no one was still waiting on me he loudly and publicly told her ""You'll have our son on New Years night and you'll be kissing him."" Pause. He then yells, ""Bulls##t, you know you will!"" \r
I felt like I was in the Twilight Zone. Who is managing this place? In fact, I think the person on the phone in the argument with his ex was the manager. Note to Fryes: Times are tough! Train your staff! Your customer service is atroucious and offfensive. If your inventory and prices were not amazing, your business would be down the tubes.\r
I have told several friends about this store's customer service. Buyers beware. If you can find the same item at another store for a reasonable price, avoid this store. If not, be prepared to get terrible service while you shop a huge store with great inventory. Is it worth it?
Pros: Huge store, reasonable prices
Cons: Horrible customer service
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