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Businiess name:
Skin Secrets Medspa
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Review by:
citysearch c.
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Review content:
I purchased an advertised Groupon offer for laser hair removal on a small area back in November 2011. \r
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There have been times where I've gone in for a scheduled appointment and the doors are locked and closed. Another time the AC wasn't working. I never know if I'm going to see handmade signs asking for tips. I was never under the impression that medical spa treatments required tip, and I have done research and know that it is not standard procedure. These are medical procedures that are being offered, not massages or haircuts. \r
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Of course there is the huge, absolutely unacceptable problem that no one answers the phone. Also need to mention the rare moment that there is a receptionist working. How is this acceptable business practice? By weaseling people for tips, having rude attitudes (I've heard employees talking trash on Groupon takers.... so why do you offer the service on Groupon?). \r
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My 8th treatment was supposed to be September 8th. Someone from the office called me and cancelled the day before my appointment. I have NOT received a call back as of October 4th regarding scheduling a new appointment. I have called your office almost every day for the last 3 weeks. I only have somewhere along the lines of 5 treatments left, and feel very cheated. Results are just now starting to show, and I've already paid for this service that it seems like I will no longer be receiving.\r
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Needless to say, I am INCREDIBLY disappointed in the service and staff at this facility. I do plan on calling groupon and seeing if I can get the rest of my money back and file a complaint. This place should not be in business. \r
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