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Businiess name:
Woodcrafters
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Review by:
citysearch c.
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Review content:
I own a local construction company, and had heard about this place a few times, but had never been in. I went today for the first time. I walked in with my wife, approached the counter, and asked for help with the wood-burning equipment (we do a lot of burned inlay finish work). I was told I needed to speak to a particular sales person. I waited five minutes for a break in the indicated sales persons conversation, and told him I needed some help. He said that he would be with me in a minute. I watched three other sales people chatting with each other behind the counter for another 10 minutes, growing more frustrated and wondering why none of them could help me. I'm 6'2"" and was standing in the middle of the shop, only a few feet from the counter in obvious need of help. There is no way that the three, unengaged, sales people behind the counter didn't see me. Maybe it was because I was dressed casually today, or because I'm a bit under 40. I'm not sure. \r
Finally one of them broke away from there gossiping, and asked me what I was waiting for. I told him I just needed help with the wood-burning equipment, that I had been told that the guy who was with a customer was who I needed, but that I just needed someone to give me some info. He said, ""Okay"" and rejoined his conversation with his coworkers. I was flabbergasted. Is there really only one person in the whole place that can answer a question? I waited for 5 more minutes, and then left in disgust. I walked up to a group of the chatting sales people and told them politely why I was frustrated, and why they were loosing my business. One of them actually laughed as I walked away. DON'T GO TO WOODCRAFTERS. They obviously don't need our business. Go instead to a shop like Wink's Hardware (on SE 2nd and Stark) or to PARR lumber, or Mr. Plywood. Places where they understand customer service
Pros: Never got to find out
Cons: Terrible customer service, Real snobby
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