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Businiess name:
Vinegar Hill Veterinary Group
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Review by:
citysearch c.
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Review content:
On a follow up visit, I had Dr. Neuman examine my cat. Dr. Neuman was very brief and inattentive in dealing with me. When I explained that they only gave me enough medicine for my cat until the night before, she said that they could not do the blood work necessary because she had not had her morning dose. I would need to leave my cat there for 4 hours so they could give her a dose then wait to take a blood sample. I had no desire to leave my cat there, and it would have been completely unnecessary if they had given me enough prescription medicine following the original visit. I also had no choice, and left my cat there. I picked up my cat later that day along with more of her medication.
This is where my experience became even more troubling. When I went to give her her dose that night, I noticed the expiration date on the back of the packaging. ALL OF THE MEDICINE THEY SOLD ME WAS EXPIRED. I was terrified. I also was shocked because the new doses they gave me had expiration dates on the back of the packaging. The original doses they gave me of the same medicine did not have any expiration dates on them. Were the previous doses I had given my cat over the past 3 weeks also expired? Why did they have no expiration date on them when the new doses did? Were the expiration dates removed? I have no idea. I had given my cat 3 weeks of medication, and no idea whether it was expired or not. That is very troubling and upsetting.
I called Vinegar Hill as soon as they opened in the morning and asked to speak to Dr. Neuman. It should be noted she is the head doctor and part owner. They informed me she was not in on Thursdays and Fridays. They gave me an email address to contact her. I sent her an email and she called me promptly. I explained all of the above to her. She immediately became very aggressive and confrontational with me. She raised her voice, she cut me off and would not let me speak. I was talking to her in a calm, collected manner just trying to explain all that happened and to figure out what to do. She said they did not remove expiration date labels from medicine, but offered no explanation why the first set of doses had no expiration dates on the package, and the second set of doses had expired expiration dates on the packaging. She said she would refund the money for the medicine and gave me a very insincere apology. She expressed no real concern for my cat's health, or for the situation that had happened. While she did agree to refund my money for the medicine, she still charged me fully for the appointment with her. This whole ordeal still cost me around $150. That they would charge $150 to give me this kind of treatment is beyond offensive.
I have now scheduled an appointment for tomorrow with a different veterinarian at a different vet clinic. I will have to pay for another examination and blood work because I do not trust the accuracy of anything that Dr. Neuman has done. My cat is also currently without medicine until I can see the new vet.
In the 12+ years of having my cat, I have never endured anything as outrageous as the treatment I received at Vinegar Hill Veterinary Group. If you care about your animal, please, please, please stay away from Vinegar Hill Veterinary Group and Dr. Neuman.
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