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Businiess name:
Chicagoland Carpet Cleaners
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Review by:
citysearch c.
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Review content:
I'm very disappointed with the service offered by Chicagoland carpet cleaners. I hired them to clean my apartment because I was moving out. On they phone, they only quoted me $125 for the cleaning and told me that it would cost extra for spot treatments. But when they came over, the technician bumped up the estimate to $475. When I protested, he said the $125 was only for a 'basic' steam cleaning and that he could not do anything beyond that for the initial estimate amount. \r
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Obviously, I was upset but I persuaded him to do his entire treatment on the entire hallway (not the entire apartment) because I wanted to see how it will come out. For that he charged $50 more. But even after he did the entire treatment, the hallway still looked awful, and I ended up paying $175. \r
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The apt. manager came over for inspection and said that he was shocked that any carpet cleaning company could do such a bad job. He strongly advised me to just get my money back from the cleaners. \r
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I tried multiple times to reach the cleaners. The first few times, I spoke with a very rude woman who didnt even have the patience to listen, and kept interrupting me. She promised me that the 'manager' would call me, but he never did, for a whole week. After multiple attempts, I talked to him. And then the manager tried to sell me even more services by asking me to call them back for an additional $125.\r
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When I asked the manager to come and inspect the awful job done by his technician, he flatly refused. When I asked him to give my money back, he refused. I have no choice now but to hire someone else to redo the job.\r
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I've moved 4-5 times already and have some experience with different cleaners. By far, Chicagoland carpet cleaners is the worst I've come across. I'd strongly recommend not to hire this company - they give wrong estimates, their customer service is horrible, their cleaning is very bad, you'll spend hours chasing after people to talk to, and you'll be just wasting your money.
Pros: Easy to schedule
Cons: Very bad cleaning, Horrible customer service, No accountability
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