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Businiess name:
Dick Hannah Kia
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Review by:
citysearch c.
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Review content:
I liked DH Kia overall but I basically bought my car off there site.
I didn't like the fact that the car they advertised on the site was not the car I got. The car they advertised was a 2008 Chevy Aveo with AC and a MP3 jack in the stereo. I got home thought the AC was in the car but thought it didn't work correctly. Couldn't find where the MP3 jack was on the stereo either.
I called DH Kia many times and the only offer I got was to return the car and get a different one. The issue I had with that is that what if I didn't like a different car or the one I liked would cost more. They already took my trade in so if I couldn't find a car that fit my terms like the Aveo I would be stuck with something worse.
I called to speak with the General Manager of DH Kia and she NEVER returned my calls or answered the phone. I sent Rachel Smith an email about this issue and she replied that I was offered the opportunity to return the car and that the car I thought I was getting was a mistake by the 3rd party people they had post the ad on there site.
Am I happy with the way the car drives? Yes, but I am not happy about the deception or the fact that they have not tried to fix this issue except to tell me they can add AC for over $2,000 LOL.
I work 2 jobs now and have other workers who wanted to get a new car and I would have told them about Kia if that was issue was fixed but as of right now I am not happy with them and once the sale is complete good luck getting a hold of the GM to help fix any issue you have with the car.
If they fix the issue I will gladly post an update here but until than I am not happy with there deception or effort and I would not suggest them to anyone.
Would like to ad that when I bought the car and signed my paper work that they asked me if I wanted window sketching and I told them no. A few days later they have Mike Ragsdale come to my house with a new contract with the window sketching in it saying they found a way to save me a few more dollars but what they did was add the window sketching that I asked not to have that I will have to pay interest on. I have 2 contracts on the same car.
Pros: A lot of Cars
Cons: Deception and Lack of Effort
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