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Businiess name:
Jo-Ann Fabrics & Crafts
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Review by:
citysearch c.
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Review content:
I live close to this (san ramon) jo-ann, but i dread going to this store, because more often than not, i will be having an unpleasant experience with the sales associates. I feel most of the cashiers/sales associates are rude and unfriendly. When I use coupons they make me feel like I am doing something wrong! (once a sales lady was shaking her head all through the transaction). They don't seem very knowledgeable about fabric either. Another time they charged me for wrong fabric (around $70 extra) and gave me a hard time when i tried to tell them that. At the end I went to the dublin jo-ann and found the right name and price and then came and talked to them. Now I drive extra 5 miles and go to the dublin jo-ann (i feel the sales associates are very friendly)to avoid going to this store!
Cons: bad customer service
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