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Businiess name:
Kim's Watchmaker & Jewelers
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Review by:
citysearch c.
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Review content:
While Mr. Kim is an extremely nice and friendly man, I hope that I never have to deal with him again. I took two necklaces to Mr. Kim’s to be repaired. He told me it would be one week and the price seemed right, so I left them. A week later, I showed up to retrieve my jewelry, only to be told that a part had not arrived yet, but it would be arriving tomorrow and to come back in three days. Three days later when I showed up, he said he needed one more week. I then took to calling before showing up. He twice told me that they would be ready the next day and to come in after 2:00 and when I showed up, not only had he seemed to have lost the pieces, (he gives you a slip with a number on it, but there seems to be no system to keep track of these numbers attached to each piece) but, once again, the necklaces were not ready. The last time I showed up, I told him I was going out of town and I just wanted a realistic estimate for when the necklaces would be ready. He told me to come back in an hour. Both pieces were ready for pick-up. I later realized though that one of the necklaces was missing some beads! I took it back and he assured me that the beads had not been in the original bag. After I made him check, he found the beads and reattached them by the next day. He was very sweet and apologetic each time, but by the time it was all said and done, it had been over two months! On the plus side, he didn’t make me pay for anything. He also promised to give me store credit, which he did not. But that’s fine, because I don’t think I’ll be back any time soon.
Pros: Friendly and good prices
Cons: It takes FOREVER!!!
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