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Businiess name:
Shelli Van Lines Moving And Storage
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Review by:
citysearch c.
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Review content:
All of the negative reviews about this company are true. My fiance and I experienced it first hand last week. We were given a quote of $65/hour and it was emailed to us. There was no mention of any additional charges, travelling time fees, packing fees, or a 5-hour minimum. After our belongings were packed onto the truck, the ""foreman"" named ""Rob"" informed my fiance that there was a 5-hour minimum plus a 1-hour travel time fee. It took them 2.5 hours to pack our stuff and move it and we moved about 0.5 miles away. What we thought was going to be a $350 job turned into $875 with additional hidden fees, including a ""stair"" fee even though it was the same stairs that the guy who gave us an estimate used when he came to our office to assess the amount of stuff. Our items were held hostage until we paid the money in CASH ONLY! Which they never told us until they got there. No credit cards or checks accepted. And they dont tell you that until they have your stuff being held hostage! My fiance was hung up on multiple times when he called the office and complained and each time he called a different person answered (who sound exactly like the last person but gave us a different name). My fiance also confronted ""Rob"" who was basically ""robbing"" us that he knew they were scamming us and that they must do this all the time. Rob replied this has ""never"" happened before which is obviously a lie based on all of these very similar reviews. Bottom line, DO NOT USE this company! Save your money, time, and aggrevation. I wish we had known more before they showed up at our house.
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