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Businiess name:
Chili's Grill & Bar
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Review by:
citysearch c.
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Review content:
As a New Lenox resident for 27 years, I patronize Chili's on a regular basis. A close HS friend came home from Oregon and after a long flight we all needed a beer and some great ribs. However, we were brutally rebuffed by the STORE MANAGER due to an out of state, VALID, DL. Not once did this Manager, whom I had personally spoken with 1 week prior with regards to GREAT service given to us by a loyal and FRIENDLY Chili's bartender, ask for secondary form of ID or utilize any other resources in her power to welcome our business in her establishment. Even after ATTEMPTING to explain the situation re: OR DL renewal program, and the differences represented in the 2010 National Drivers License, she still refused to serve our friend. After leaving and expressing STERNLY the LOSS of our patronage, it occurred to our party of three guests, that as Chili's closes at 11p and we came in at 10:15, maybe she was more concerned with going home for the night! I consider this blatant disregard for customer loyalty and repeat business a deal breaker and will NEVER eat @ the CHILI'S in NEW LENOX ever again.
Cons: Complete lack of customer service by Store Manager
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