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Businiess name:
Top Ranked Movers Nashville TN
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Review by:
citysearch c.
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Review content:
Top Ranked Movers is, without a doubt, the worst company I have ever dealt with in Nashville. EVER!
We scheduled our move for 9 AM and explained to Missy (who claimed she answers the phone 24 hours a day) that we were doing a full house move and that we would be moving again in 2 months and would need another mover at that time. You would think anyone with a smidge of business sense would realize that you would need to treat a customer like that well, since you'd be likely getting repeat business very soon. Missy assured me that 2 movers would be there at 9am.
At 9:30 on the day of our move there were no movers so we called to check in. At that time, Missy informed us that they had booked an additional job for 6AM that morning and it was taking longer than they expected, so they wouldn't be there until 11:30. We were very upset but decided to roll with it. At 11 we called again to get an ETA... Missy avoided our phone calls for AN HOUR. So much for answering the phone 24 hours a day. It was after 12PM when she called back to say that the movers wouldn't be there until 3PM at the earliest- more likely 5PM! She actually said ""even if it takes until 3AM we'll get you moved."" We told her that wasn't acceptable. We have a child who needed to be settled in our new home that evening, and we couldn't be moving at 3AM. Not to mention, I don't want to trust my belongings to overworked movers who had been moving since 6AM!
During this time we were calling other moving companies to try and find someone else who could come help us, but by then they were all set for the day. Missy did find another company to come in on their day off (!!) but they arrived at 3PM and the truck they brought was too small so we had to leave a lot of items behind and get them ourselves the next day. It was a horrible, horrible experience.
Missy never acknowledged blame. She blamed everything on the person who hired them at 6AM for ""lying"" and saying she didn't have much stuff. We told her that it was Top Ranked's fault for being greedy and trying to double book a day when we were very clear with them that we had a move that would take all day. It really made me sad when I looked here on CitySearch and saw that another poster had the EXACT SAME experience we did. Missy said that this ""never happens."" Well guess what- it did, TWICE! And it could happen to you too, so stay far away from this company.
And for the record, the movers who did finally show up were called Master Movers, and they did a wonderful job. Call them instead!
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