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Businiess name:
Snoopy's Pier
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Review by:
citysearch c.
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Review content:
I HAVE NEVER BEEN TREATED SO POORLY!! I WILL NEVER GO THERE EVER AGAIN!! And I'm only posting ONE star because it won't let me do lower than that!!!\r
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First off, we got there and there as a LONG line in which we had to wait going all the way out the door for about 25 minutes. Then when getting inside, to my surprise I found out that they do NOT take credit/debit cards! ...But there's an ATM. So I go over and try to retrieve money from the ATM in which I find that the machine froze right after I requested a withdrawl. Well I don't want to leave the machine at this point in case it spits out my money and someone takes it, and I don't want to turn it off or anything in case the request went through. So I let the manager know who showed no sympathy or even the slightest care. So I called the number on the ATM and I was told someone would be on thier way. After waiting 30 minutes after I called her, I began to get a little frustrated. I tried to talk to the manager and one of the interesting things I heard him say is...""They'll be here any minute. They live really close to here. USUALLY THEY'RE FASTER THAN THIS!!"" So this happens alot??...was my first thought.\r
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So to make a long story short, I ended up starving, waiting OVER an hour for this person to show, no sympathy or customer service from the staff or the owner (he just kept ignoring me in all my attempts to talk to him) and after all that they didn't even offer us a drink, a chair or ANYTHING! I walked out of there refusing to get back in line having already waited an hour and half just to order, which would've meant waiting another 45 minutes to eat (because I asked someone how long the wait was for the food).\r
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And to add insult to injury...when complaining about the wait...they offered no sympathy and rudely told me they have NOTHING to do with the ATM machine because they are cash only! When asked why they don't have a credit card machine...they rudely replied, ...""because, we are cash only.""
Pros: None!
Cons: The entire experience!
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