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Businiess name:
Dick Hannah Acura of Portland
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Review by:
citysearch c.
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Review content:
I purchased my 2009 Subaru Forester from Dick Hannah Subaru in 2009, and have maintained my vehicle with them in order to be part of their Customers for Life program. Needless to say, I live in Eugene, so it's quite a drag for an oil change to get service in Vancouver. I also feel like the phone is answered by a few different folks and it can be difficult to get answers to parts/labor pricing. Also, I have the Customers for Life Card and rules, but sometimes I feel like I've been led astray when I've called with questions about how to maintain my Customers for Life status. (Like the difference between my service warranty and the Dick Hannah Life program...)
That said, the actual service I've received has always been quick, and Ken is someone I've worked with and ask for over and over again. A few months ago, they left some grease on the outside of the drivers seat, but I've noticed things have changed recently with the addition of on-site car washes and vacuuming.
This time, I had the trailer hitch installed on the car. I haven't had the chance to use it yet, and I'm a little worried that it compromised the bumper a bit, but we'll see when I finally do find a matching utility trailer. They wash the car and vacuum the parts they can see, it isn't really a super in-depth job, but it's at least done. I really liked the free shuttle service- it's great that they are able to run customers around town or out to the airport for some shopping. All in all, I like the service, I just wish it was MUCH closer to me. It is also interesting that the salespeople lurk around the service department like piranhas when you drive in though... I'm in a 2 year old car that I plan on keeping forever folks, stop trying to sell me another one!
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