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Businiess name:
Dick Hannah Acura of Portland
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Review by:
citysearch c.
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Review content:
I recently took my car to Dick Hannah Volkswagen in Vancouver Washington to get my car repaired. I had just had two very awful things happen to me. First I needed my car rekeyed because my house was broken into and my car keys stolen and then second a week later my car while parked was smashed up onto the sidewalk when I returned and undriveable. To make matters a little bit more urgent my husband and I were expecting our second child in a month from when the car accident occurred. I really liked the way Dick Hannah took care of me. They all knew about my house incident and were very caring and concerned. Then when my car was smashed they were right on it as well. My car ended up taking longer to fix then expected. I was very worried because my own car insurance company would only pay for my rental for 30 days. I was also very worried that my baby would come before my car was finished. Jim at Dick Hannah assured me that they would take care of my rental fees for me. Then when I thought my car was done we saw that there were still dents in the car that were not there previously. Then again my own car insurance company refused to pay saying that they were not part of the accident. But again Dick Hannah took care of it for me. I was so relieved. Then of course my baby ended up coming before my car was finished. My husband went to pick up my car and found that one of our monster mats in the drivers side was missing. Jim at Dick Hannah made sure that it was found and assured me that somone would bring it to me at my house. This made me feel alot better since having a newborn and a 2 year old at home I do not think I would be able to pick up that mat for a while. Then on top of it all my husband forgot to get my sons new very favorite DVD out of the rental car. When I called Jim at Dick Hannah again he saved the day and made sure the DVD was delivered to my house.\r
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I really really am happy with their service and would recommend it to others. Makes me love having a Volkswagen and feel very valued.
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