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Businiess name:
All Smile Dental
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Review by:
citysearch c.
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Review content:
Greedy and corrupt practice. Check out the reviews on Yelp (average 1 star!) and on other sites. A clear pattern emerges. This office is to be avoided at all costs. In January, I went in for a regular checkup and cleaning. They told me that I should get some fillings replaced while I was there because it is 100% covered by my insurance, so I did. Then, almost 4 months later (in early May), I receive a bill from All Smile saying that I owe $169, including finance charges for amounts that are over 90 days old. WTF?!!! I never received any bill since my appointment in early January when I was told everything (including the unscheduled filling replacements) was covered after my $50 co-pay (paid before I left the office). I called the office THREE times in a week to try to reach someone for an explanation. Nobody calls me back. I finally reached Colisha today who agreed that I was told that everything was covered in January, but said that my insurance company made a mistake. I subsequently asked to talk to her boss (Kenny--Office Manager who also happens to be married to the owner/dentist Christy Chen), who was apparently at lunch and unavailable. Then I called my insurance company, who said that All Smile should have known and told me that everything is covered AFTER co-pay amounts for each filling replacement. In other words, they should have known that the unscheduled filling replacements would cost both the patient (under my plan) and the insurance company. Oh yeah, and I found out from my insurance company that All Smile billed me at a rate ABOVE the contracted rate (a no-no) and tacked on finance charges on a bill that was never presented to me prior. Needless to say, I will be picking up my dental charts ASAP and going to a dental practice with ethics. I also filed a complaint with my insurance company against All Smile, and I recommend that others do the same
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