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Businiess name:
Cocca's Retail Merchandise
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Review by:
citysearch c.
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Review content:
Normally i use these reviews to complain about poor service, BUT i had a WONDERFUL experience at Coccas. Let me describe what happened: I had purchased a front loading washer from Coccas about two and a half years ago and it ran well for that time. One morning the washer stopped working completely, lights were on but it would not do anything else. I called up Coccas who gave me to their service department. The nice woman there set me up for a service call next day. They determined it would be a part (i believe a circut board) and tub. Once the parts came in (about a week later) they came back and put the parts in. The unit would wash but not spin out. The man appologized and said it must be a bad board and needed to ge in another one. They expedited it for me and 3 days later the company came back. But weven with the new part the washer wouldnt work, and even with their best efforts they could not fix it. I called up Coccas, at this point i was very frustrated. I spoke to the sales team there and they passed it along to their manager for review. Because of the number of problems i had, they were able to get me a COMPLETELY NEW WASHER at NO CHARGE!!! I couldnt believe my ears or eyes. They delivered a new unit and took my problem machine away. Thank goodness i had their free 3 year warranty! I have to thank the entire staff for being so nice to me, and listening to my rants.
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