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Businiess name:
Phuket Thai Restaurant and Sushi
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Review by:
citysearch c.
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Review content:
The food was excellent, the decor was very nice, but everything else about our visit was problematic. We ordered a bottle of wine, waited, and then were told they were out of that wine. Ordered a second bottle, waited, and were told they were out of that one too. Ordered a Singha (Thai beer, first one on the menu), but they were out of that too! Okay, we'll have a Phuket beer (""sorry, we're out of all thai beers). Ouch! But it got much worse. We arrived at 7PM and were seated promptly. We ordered promptly too (as promptly as possible due all the delays with being denied our drink orders). We waited an hour for our entree's. When we enquired with the server she said that ""a lot of orders went in at the same time"". However, we were watching people finish their entrees who had ordered well after our order should have been in. Still no meal. When pressed (she did actually go inquire about our order after we inquired), the server stated that there was confusion in the kitchen and offered no real apology. We were eating out with our children, both of them pretty patient, and one of them was laying his head down to sleep at the table when our food came. The food was great. But the overall experience was dissapointing and downright aggrevating. The final straw was when the bill arrived: We were charged for the wine that they didn't even have on hand! Come on people! The food was great, if the cooks can get around to making it, but the overall lack of management was a real disappointment. This restaurant needs to work a lot harder to earn the stars that they've so far been given on this site. Good luck.
Pros: Great food
Cons: poorly managed
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