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Businiess name:
Pdg Computers
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Review by:
citysearch c.
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Review content:
We bought a refurbished tower for $475.00 02-08\r
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The 03-08 the computer had a virus. I dropped the tower off. I confirmed the price and authorized Donna to fix it. I went back a few days later! Tthey didn?t fix it, stating that there was no authorization! \r
So, after another couple of days??.We paid another $125.00. \r
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11-08 another virus, the ?AnitSpam virus?, Icalled and spoke to Jason. bring it in. Well, I could not get it there 12/23. they neded to erease the hard drive, I told him that I wanted the manger to call me. So, Jason called me & I instructed him to fix it & I would be come get it when it was finished. \r
I called them and told them that I would be picking it up on by Friday 01-23. That night I had a family emergency so I called them and told them I would be there first thing in the morning. The man on the phone told me 9am is when they opened.\r
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Saturday at 9 am, I arrived at PDQ. No one was there. After about 20 minutes, someone showed up. I went inside and explained that I was there to pick up my tower, gave him my name. When he brought my tower back up front, he said they did not do anything to it. I told him that I authorized it with Jason. I asked him who is was, and he said Jason, the Store Manager! What an Idiot! He acted as if it was no big deal, and carried my tower to my car. He showed no emotion, no concern and absolutely any Customer Service!!!!!\r
He was very rude. I was not happy, and he did not care. He is the store manager; he needed to address my problem. I have paid $734 and was ready to pay another $159.00 for a refurbished tower. No, they did nothing. NOTHING! They had my tower for over a month, they had my authorization to erase the hard drive; they called me weekly asking when I was going to be picking it up. \r
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Loganville location is the most unprofessional, arrogant staff that I have ever dealt with. We will never use them again and make sure no one we know will either!!!!!!!!!!!!!!\r
Pros: Matt, the IT man that was trying to fix it!
Cons: THE STORE MANAGER JASON
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