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Review content:
I don't normally write bad reviews. I prefer to leave the flaming to others. However, since I relied upon the ratings on this website as a factor in selecting IGS over its competitors, I thought it was fair to provide our own rating. \r
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The lead up to installation had its problems. Their water cutting machine had broken and getting an answer about an installation date was a function of who you talked to at the company. Installation took from 11:30 to 6: 30 with no installer breaks. I think the installers just wanted to get out of there. After the dust settled, and we had a chance to look at the installation, we noticed that the seams were poorly done and that the granite colors did not match from piece to piece.\r
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A neighbor stopped by the next day and without prompting noted that the seams were poor.\r
The IGS salesperson visited and agreed that the seams were poor and made some rather strong commitments to fix the installation. It took a week after inspection to hear back from IGS. As a matter of fact, IGS never did return that set of phone calls- one day, the installers called and said they were on the way. In spite of a commitment from a VP at IGS to send out his fix-it specialists, IGS sent the original installers back out- they did what they could, but it is still a poor installation. \r
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As for the color differences, we did specify in the contract that we wanted to see and select the slabs before cutting. The first visit, we rejected the slabs. A few days later, IGS got in some more stone. We looked at one slab, which was exactly what we wanted. The salesperson said the other two, which we could not see because they were laid against each other were ""just like the first one"". When I expressed my doubts since we could not see the finished faces, he assured me, that he would personally see that the stones matched before cutting. I believed him, he didn’t and they don’t.\r
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My advice to prospective IGS customers:\r
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Look at each and every stone slab fully before agreeing to use the slab. Make IGS move the slabs so you can see the finished side of both slabs side by side and have them mark your slabs in your presence.\r
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Do NOT, as we did, give IGS 90% down. You lose any leverage and what going concern needs 90% up front. I only agreed to that because this site and the BBB had good things to say about IGS. \r
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In summary, I hate having to say bad things about a company, but this review site needs some balance, unless I am the only person in IGS history that has ever had this level of service and product and I doubt that. I am like the vast majority of other consumers. I would rather have a quality installation that I and the vendor could point to with pride than\r
t have a reason to write bad reviews on websites.\r
Pros: Price
Cons: Service, installation, contract terms, follow up (or lack of
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