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Businiess name:
My Pet's Vet Clinic
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Review by:
citysearch c.
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Review content:
Brought my dogs in for a heartworm test on Monday and they were supposed to call me on Tuesday with the results. I waited until almost 5pm with no news from them. I ended up calling them myself just before 5pm. They were able to tell me what the results were, but they could not explain to me why no one had contacted me as promised. I was also given the wrong information by 2 different people who work there. I had asked if I could just walk into the clinic and purchase heartworm medication from them if my dogs' test results were negative. These 2 people said yes. I was very annoyed to then find out that my dogs need to have an examination before they would release any medication. I had to take time off work to bring my 3 dogs back to them for an examination and of course had to spend more money than I had planned. I now understand that this is standard practice and needs to be done yearly. It is just frustrating that they did not inform me of this when I had asked them about the heartworm medication. They also made no apologies for misleading me in this matter. I also do not like how they shout out questions to you about your pet or make remarks about your pet's health records from where they sit behind the counter. Why don't they call out your name, wait for you to get to the counter and then talk to you? And yes, you do get different vets that see your pet, so there is no consistency. I guess you get what you pay for. I also wish the vet assistants, or technicians, whatever you call them, act more warm and loving toward the pets. The ones I've encountered do not take the time to stroke my dogs, talk to them and comfort them. They can see that my dogs are scared, but they just go straight to work like robots with no feelings. My dogs definitely deserve a better vet and so do your pets!
Pros: Value for money if you are just getting vaccinations
Cons: Long waiting times, temperature inside is too hot
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