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Businiess name:
Mobile TV Docs
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Review by:
citysearch c.
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Review content:
I don't know where to begin. I found this TV repair business on a web search. Our TV was shutting down by itself and I had exhausted all of my knowledge of what the problem might be. These guys told me they could fix it no worries. When I called a very professional sounding young lady answered and scheduled me for same day service (that night) - I thought it was great and that I would be watching TV by bedtime. This was June 30th 2011.\r
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They showed up on time as scheduled and took the TV back case off and used my vacuum cleaner to clean the thing - it was very dirty. He thought this might fix the set but we soon found out that it didn't. He told me he would need to come back in a couple days with a rebuilt DMD board. I gave them a $100 deposit towards the final bill.\r
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The repair guy was having vehicle problems and missed 2 scheduled appointments before finally coming over 10 days later to install the board. The second visit was the day that he installed it only to find that he broke a connector during the installation - this required him to take the entire control unit back to his shop - he said it would take a couple days to fix it and he would be back.\r
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Fast forward to today. Over the last 2 weeks I have called and left several messages at their number (no one ever answers the phone like they did the first night). They have yet to return my calls. My TV has been down for over a month and I miss it. If you use these guys to come and fix your TV you will regret it in my opinion. I just hope eventually they will return the control unit that they took with them 2 weeks ago - so I can get the TV fixed by a legit repair shop.\r
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I don't normally do these reviews good or bad - but I need to let anyone who would choose to try and have this company fix their TV that they are horrible business people and shouldn't be trusted. I am a small business owner myself and if I operated like this I would be out of business in only a couple months. There is no excuse for not at least letting the customer know if there are problems with the repair - all they needed to do was answer my messages and this post wouldn't be necessary.\r
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Thank you for reading this - I hope it saves you some grief.\r
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Paul\r
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