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Businiess name:
Better Business Bureau
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Review by:
citysearch c.
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Review content:
On 7/20/09, my daughter, 7year old grandson went to Atlanta for a doctor appt next day. Neither of us smoke. We always stay at a Marriott, but, on this night it was late. I thought the Hyatt Place would be closer to the m.d. I went in to register, was told that they had one room. I requested a NON-SMOKING room..and was told that all rooms were. When we opened the door to the room, we smelled smoke. Normally, I would have taken the key back, and refused the room. My grandson is mentally/physically handicapped, and was tired and needed to be fed. We stayed in the room. Next a.m. checked out... When I received the credit card bill, there was an extra $200.00 added to my bill, When I called abt it, was told it was a smoking charge because I smoked in the room. Excuse me, neither I nor my daughter smoked there or anywhere. I even called the corporate headquarters. They have refused to remove the $200.00 charge. How can I prove that I did NOT smoke there or anywhere? I will never stay in another Hyatt Place. I would rather go to court than give them my money for which I work hard to earn. How many other people have they falsely accused of smoking in that crummy room?
Pros: Convenient
Cons: Poor customer service
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