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Businiess name:
Better Business Bureau
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Review by:
citysearch c.
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Review content:
On Jan 31,08 I have moved to Dallas, Ga from Duluth. and had to locate a new mechanic for my car. I needed new brakes and tire alignment. The service advisor told me the rotors needed to be replaced I wonder if the rotors could have been turned.?? I needed a belt. replaced, he said it as cracked---I reluctantly agreed. Then I was told that my radiator was BONE DRY and needed to be flushed. Then I said NO. I did not want to flush the radiator, that might cause more problems. Then he said the brake system needed to be flushed and the fluid replaced. I'm not sure that I had a choice. They charged me $506.08 .They did not show me the worn cracked belt. and let me drive home, The next morning my LOW COOLANT light came on and I was afraid to drive the car. I am not a dumb female, I did have regular oil changes and service with a Trusted mechanic that serviced my car for 10 years when I lived in Duluth . I finally located a ""recommended"" mechanic to fix the low coolant problem, it just needed fluid!!. That mechanic said leave the radiator alone.Firestone charged $155.59 for a belt I did not need, $59.99 to flush the brake system I do'nt think I needed, and $105.98 for new rotors, that could have been turned. That is about $321.56!! I believe that this falls under the category of RIP OFF. They held my car captive to work on the brakes and I had no way of knowing or proving that the above items were needed.\r
I shall not go back to Firestone. I shall tell people about my experience. I am not happy. I shall send a copy of this complaint to Firestone Corporate and the local dealer.\r
Carolyn Steenson NOT RECOMMENDED
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