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Businiess name:
Chiodo, Christopher, Od - Seven Hills Vision Ctr
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Review by:
citysearch c.
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Review content:
The doctors at this location are okay. However, their staff is the most negligent, unreliable and impolite bunch I have ever encountered. Because their staff constantly caused problems and were difficult to communicate with, I will never return to this location again.
I originally chose this location because it was close to my home. I've been a patient with them for 6+ years and their service has just gotten worse each year. Every time I would need to pick up glasses, contacts, or solution from their office, I dreaded it - who wants to be ignored and treated badly? The receptionist and office manager are so unbelievably unprofessional and would rather chit chat amongst themselves instead of helping the customers waiting in the lobby. I once used my lunch break to pick up my contacts - what a mistake that was! When I approached the counter I stood there for 2-3min while the receptionist arranged paperwork. Not once did she glance at me. And when I finally asked if I could pick up my contacts, the receptionist snapped back and told me to sign in... they would be with me shortly. So I sat, waited 28 minutes until the receptionist finished what she was doing. When I told her couldn't wait any longer because I only had an hour, she finally went to the back to grab another girl to help me. And again they had me wait because they couldn't locate my special ordered contacts at the moment.
The also never return your call, they forget to order your glasses, forget to call when your glasses/contacts are in, forget to charge fees at the time of the visit and then attempt to bill you at a later date, they give you expired coupons, they give you the runaround when they owe you a refund, and they argue instead of listening to what you are saying. Warning: Do not use Seven Hills Vision Center? services unless you intentionally want to experience the worst customer service ever!
Pros: Okay Doctors
Cons: Unprofessional, negligent staff
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