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Review content:
Mr. Hurley,
I wish to convey to you and your entire staff of expert auto technicians the highest appreciation words can express. In all my years of working with various automobile repair facilities, Mission Viejo Transmission (MVT) has always performed "over and above" in all facets of auto repair and the accompanying business requirement of Customer Service.
MVT has reconditioned/rebuilt three transmissions for cars which, for me, are of particular value. These three vehicles: a 1978 Lincoln Mark V (a classic in its own right), a 1996 Chevrolet Corvette LT-1, and a 1996 Ford Explorer. Without exception, each and every one of these vehicles, when they left your shop, again functioned as though they were new. Furthermore, you have always offered to garage these cars at night, and in some situations even had them washed -- gestures I have never experienced from any other auto repair facility - EVER!
As an employee of the Immigration & Customs Enforcement (ICE) arm of the U.S. Department of Homeland Security (DHS), it is imperative my personal vehicles be in tip top shape. I cannot stress this point enough! Thus I can say, with all honesty, MVT is "doing its part" with regard to the mission of DHS adn ICE, and the United States of America as a whole.
That said, I would like to pass along to any new customers you may acquire, the certainty their vehicles will be released to their owners with the same manner of efficiency, honesty, integrity, and customer service. I can say this with complete certainty because this is what I have personally experienced with MVT over the past several years.
Additionally, with the above point in mind, I would be honored if you would consider me to be a contact point for anyone who visits MVT that I may personally express my certainty their experience will be as I have illustrated above.
I know you are already aware I have personally recommended MVT to many of my colleagues here at ICE and they have reiterated to me what I have said above, again without exception!
In conclusion then, please accept this letter as my way of saying thank you for everything you have done. To this day, MVT is a facility which "excels far above the rest" and I have no doubts whatsoever it will continue to perform in this capacity.
Very Sincerely and Respectfully,
James M. Newton
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