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Businiess name:
Interactive Entertainment
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Review by:
citysearch c.
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Review content:
I made the mistake of hiring Interactive Entertainment in Fairfield NJ (Owner: Joe Reynolds) to photograph our precious moments at our wedding. I hope this review is helpful and guides you to making the best decision.
HOW IT WORKS
After your wedding your images are posted online for friends and family to purchase from Pictage. This takes about three months or more after your wedding day. After the “sale” of your images are over, you wait another two months and you can pickup your promised items. So, I thought.
THE WAIT IS OVER
There are no words to express how excited I was to finally be able to pickup our album and disc. We met with Joe Reynolds, the first thing he said to us was you guys didn’t buy anything online. He handed us two proof albums. I was a bit confused. I said, Joe were is our disc? Joe looks at me and says, you have to purchase a professional album from me first, then I’ll give you the disc or wait for your year anniversary. I said well that’s not in our contract. He said to me his policy has changed since then. I said it’s not in my contract, he said I know. Purchase an album and you’ll get your disc this is how our studio stays in business, or wait for your year anniversary. No where in my contract does it stipulate that I have to purchase an album from him in order for me to receive my disc. Nor does it say If I don’t buy an album I will get the disc on our year anniversary.
THE PAINFUL LESSONS IN LIFE
Interactive Entertainment blatantly and so cruelly breached our contract. Our contract states “IMAGES”. Did I get images? No! Joe Reynolds made new rules as he went along. Our one year anniversary we will get our “images”, NOT IN MY CONTRACT. I have to purchase a professional album from him, then he will give us our “images”. NOT IM MY CONTRACT. My Images are Copy Written, that’s why I can not give you your “images”, NOT IN MY CONTRACT . His policies changed without any notice! all these excuses, all of these made up rules that were never spelled out in our contract. It just not right!
I hope you make the best decision for your Wedding Day. I truly wish I had some idea of what I was getting into. It’s too late for me, but hopefully not you :)
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