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Businiess name:
Audio Video Repair Center, Inc.
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Review by:
citysearch c.
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Review content:
This is by far some of the worst service I have encountered.The tech was very nice don't get me wrong but everyone beyond him is unprofessional and unfriendly.I called to set up and appointment just to find out I had to wait over 2 weeks to even be seen.The tech came out established what the problem was ordered the part and then nothing happened.He said the part should be in a few days later so I waited.I called that Tuesday and the part was there and had been in.But calling me was not common sense to set up a day and time for him to come out.Had I not called I would never have known the part was in.They set me an appointment for a the end of the following week between 8-1.Well by 12 noon I was wondering what was going on because I had to be at work.I called the office to see if they heard from the dispatcher only to get no information.About 45 mins later I get a call saying he is running behind so he wouldn't make it by 1.The story goes on to get even more frustrating.I call when I get to work to see if he could come out the next day as most places will when they are running behind but instead I get bs he can't come out until the next Thursday.Being that I was at work I asked if I could call back to find out if they could fit me in any earlier.I never got around to calling back because I was willing to deal with one more week of waiting.I called today to find out if he could make me the first repair of the day on Thursday just to be informed that the dim wit secretary didn't put me on the list because I said it wasn't fair.I had to speak to the Dispatch Supervisor to get fit in tomorrow between 8-1.But I will bet my last dollar it will be after 1 when he arrives.Good luck with anyone that gets stuck with these people.Just pray your warranty doesn't have them as the people who does repairs for them!!!!
Pros: Trust me there are none
Cons: SLOW SERVICE
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