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Businiess name:
Audio Video Repair Center, Inc.
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Review by:
citysearch c.
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Review content:
I bought a 62"" Toshiba DLP. The Light Engine has gone bad and HH Gregg warranty dept has hooked me up with this fly by night company. Placed a service order on Dec 7. The guy shows up Dec 13. Looks at the TV for 3.5 seconds and verifies what I told him on the phone. He proceeds to tell me that it will be sometime after christmas before they can repair the tv and that he will have to order the part. He could't be any more specific than that he said. I try to call them everyday from Jan 2 until yesterday which I finally got ahold of someone. Mr.Evans your part won't be in until around the 16th of January and it will be another week or so after that before we can get out there to fix it. Ok People. thats a total of 7 weeks!!! I called GE who owns the service contract I bought in addition to manufactureres warranty for another 400.00. The lady tells me that it is not unusual for a repair to 90 days or longer. 90 days??? what the hell... how about you let me take 90 days to make a payment. Or give me 3 months of no payment or credit my account. Now sir we can't do that. OF COURSE NOT!!! I would stay away from Audio/Video repair at all cost. and also HH Gregg and GE warranty. They are quick to take your money but that is all. In fact the first time I blew a bulb they sent out some repair company that showed up in an s-10 truck with a lawn mower in the back and some other lawn tools. Country bumpkin bob jumps out smokin a butt in his landscaper clothes. retrieves a beat up card board box with the words "" GOOD BULB"" written on it with a black sharpie. Not to mention he brought his kid with him and let him run around my house while he was "" fixing"" my tv. And of course the bulb barely worked. It had barley enough energy left in it to light up the screen. "" well, not sure whats srong with your tv. this is a good bulb. says so right here on the box"" OK dude grab up your inbred child, vacuum up the grass you left all over my carpet and ride on out of here. IDIOTS!!!
Cons: every aspect of the company is bad. sevice,repair time if they ever do it. never answer the phone
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