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Businiess name:
Landmark Ford Lincoln Mercury
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Review by:
citysearch c.
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Review content:
I am so disappointed with service department. I was sold a maintenance package that was supposed to cover costs including brakes. My service plan expired in March, and when I took my work van in for service in May, they told me my brakes were 90 percent gone. I had the van in just 5,000 miles in earlier and they said they were perfectly fine. Does this sound like a total scam to anyone beside me?
Anyway, it gets worse. I had a discussion with person in charge and they said they would give me a $100 discount plus $40 rebates on each brake for a total savings of $180. So, I figure I need brakes, and they are trying to make up for their total lameness and I went and brought in the van this morning. I thought I'd better double check on the cost and they said the rebate only lasted until the end of last month and they didn't remember telling me about the discount. And!! They were substituting a cheaper $49 break for the $99 break promised ealier.
Now, you can look at my reviews and you will see I am not one to give this low of a rating, but I really feel ripped off because I bought two brand new cars from Ford with their lame-o service plans and they never did one thing other than change the oil. And, as soon as the service plan expired, then they started dinging me, telling me the bearings are shot and my brakes are dangerously low and so on and so forth. I have faithfully bought Ford for decades, but not anymore!
Buyer beware!
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