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Businiess name:
Elegant Limousine & Town Car Service Seattle
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Review by:
citysearch c.
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Review content:
We had our top client come in from Taiwan to meet us for the first time, and we chose to use Elegant Limousines to shuttle us on a tour of our most recent projects. The gentleman dropped us off at our first destination, and went to go turn the limo around. A half an hour later we come out to find the limo MISSING!!! After waiting another 15 minutes (no phone call from the driver), we start walking around trying to find where he's at, only to find that he got the limo completely STUCK at the end of the road, almost falling off the cliff at one end and high centered over someone's driveway at the other. He is completely mad and yelling at me, so I call the manager Zain asking for another limo to just proceed with the night, and Zain pretty much tells me to GET LOST and call some other company to come pick us up! I COULDN'T BELIEVE IT!!!\r
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So there we are standing in the middle of the road with no ride for over an hour and a half - we were totally stranded, and they were unwilling to do anything to help us out. So, I call 10-15 other companies to get a last second reservation, and finally Washington Limousines sends out a driver to save us. After I get someone on the way, I call the manager Zain back to see what his solution is about the charge (after all this inconvenience his driver caused), and he tells me that he's going to charge us FULL PRICE, and that if I don't like that, he'll SEE ME IN COURT!!!! I will NEVER use Elegant Limousines again - and I would suggest people think twice before making reservations with them.\r
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Suggestion >> Spend More Time on Customer Service: Zain, I am surprised that you would make the time to make lies up about people's experiences, instead of providing exceptional service and making right of your company's wrongs. Bad practice. I think it is obvoius that you are more interested in making short term money, while you burn your clients. You must not see the value of a few bucks over bad reviews about the company...
Pros: Beautiful Limo
Cons: Unskillful Drivers, Bad Customer Service, No Care For Clients
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