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Businiess name:
Queen Of Hearts Costume-Magic
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Review by:
citysearch c.
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Review content:
I'm a single mother of two. My sons 5th birthday party was sunday there store is closed so I had to send a friend to pick a red power ranger costume up for me while I was working all day saturday. When i returned home to find the costume I was horrified. The helment was cracked on both sides, the paint was chipping off, and the size of the helment was too big there was no lining or anything to keep the helment in place. I immediately called and tryed to bring the product back. They refused to let me return the same day within 2 hours of picking it up for a full refund. I paid $90 to rent this unusable costume that I was not even able to use. My son was so dissapointed and so was I. I work very hard for my money and feel that I threw $90 away. On monday today when i went to turn it in I asked for a manager and she simply smiled and said sorry tough luck and laughed. I just wanted some kind of money back $5- or whatever but they refused. When I was leaving I noticed a sign on the window stating that they are #1 in quality and reputation. I'm going to call the Better Business Bereau and say they have false advertising. This company must not be doing well if they can honestly ripp people off. I don't recomend anyone to use this place and if you read this call and tell them they need to give me my money back!
Cons: Outdated costumes, Bad Quality, Rude and unhelpful staff
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