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Businiess name:
Swanky Couture & Salon
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Review by:
citysearch c.
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Review content:
First I receive call to push my appointment back 1/2 hour so I say ok. Then arrive and she is still working on previous client for another 1/2 hour! When I finally get my turn one hour later than original appointment, I begin to explain my desired outcome. I had been here 4 months earlier when another stylist had done a good job on my hair and I wanted to bring that look back up to date since it had been awhile. I was basically a blond when I walked in, fair skin, blue eyed, light eybrows etc. I said if we could use the same blond color as before and add a couple darker foils for dimension would be great. So my stylist Michelle says she gets it and away we go. First she plasters dark brown hair color over entire head out several inches from root zone saying this is how we will get the dimension and then on top of this dark goup she is placing a few lighter foil in. I become very concerned as the bang area is turning VERY dark (blackish brown!). She says 'trust me' the lighter hair will fall over this. Well what can you do at this point? So we finish up, I'm unhappy, I had waited so long for this! My blondish hair is history. On the sides on head and front I have very, very dark hair. almost black. The blonder parts of my hair are more of a copper color now. I asked her, were all the foils on the sides of my head the dark color? Yes. So Michelle says she can fix it...oh really? Should I sit down for another chemical treatment after this incredible flop? I bet they would fry my hair to correct this mess. I later find out the person she was working on while I was WAITING for my appointment was ANOTHER EMPLOYEE of this same salon! It seems they are all about self. I did talk to the owner who defends her salon, says I was wishywashy in my description and NO I can not have my money back. When I told her how long I was made to wait she said ""WHO CARES""! I hope the readers of this post care. They make a paying customer wait forever while they work on each other. I wish I had just left because this grief cost me $120.00 non refundable, valuable dollars. The owner said ""who cares!"" I hope you care. Spend your money where your appreciated and your time is valued and your can be heard.
Pros: support local business
Cons: uppish, unfriendly
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