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Businiess name:
Ambassador Brattle Cab
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Review by:
citysearch c.
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Review content:
They recently picked up my fiancee for a trip to the airport. I received a call from the dispatcher to tell us the taxi was outside after my fiancee had already gotten in the taxi and was leaving the front of our house. I informed the dispatcher that he already left, and the dispatcher flipped out on me. Clearly, he misunderstood, and began YELLING at me... telling me that next time we'd BETTER call to cancel the cab or else they won't send another taxi to our address again. When I informed him that he left IN THE TAXI they sent, he hung up on me without an apology. Their customer service is beyond bad, they are simply rude. I feel sorry for the drivers who are going to lose business because the people on the phone don't have have basic human decency.
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