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Businiess name:
Sagar Exclusive
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Review by:
citysearch c.
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Review content:
I bought a beautiful lehenga for my wedding at this store. The fabric and quality of the piece was great and I was very excited about finding the perfect outfit for my wedding. The skirt portion was already made but needed to be altered and the top was not made, it came with fabric to make a blouse top. The cost of the outfit ($700) included all tailoring and alterations. I came back later to the store so that they could take my measurements and I could describe to them what I wanted before they started the tailoring. Everything up to this point was great, the problem occurred after the outfit came back after having been altered and tailored in India. I couldn't believe my eyes as to what a horrible and unprofessional job their tailor had done. (Please see pictures on yelp).\r
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1. They hadn't done anything to the skirt, it was about 4 inches too big on my waist and way too long even though they had taken both measurements at their store. \r
2. The blouse! They had added some sort of band to the middle of the blouse (who knows why?) and the band didn't even go all the way around, there was a gap in the middle of it.\r
3. There was a pattern at the bottom of the blouse that was cut across the top (see pictures) \r
4. The blouse hung loosely on me. It was clear they hadn't used my measurements to make it at all\r
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I didn't know what to do, I couldn't wear the outfit at my wedding now after what their tailor had done to it. I had a little fabric leftover from the dupatta that could be used to repair the blouse but did I want to take a chance on their unprofessional (possibly blind?) tailor? After a lot of angry emails and calls back and forth, Varsha (owner) agreed to refund my money. Alright I was happy with that, I had such negative associations with that outfit that I was happy to not see it again. I started looking for another wedding outfit. She calls me back a few days later and tells me after talking to her husband she realized that she can't refund my money after all. I was furious at this point!! In the end, they refunded $100 of my $700 so that I could take the outfit to a professional tailor who fixed everything. I wore the outfit at my wedding and was very happy.\r
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I want to warn other brides about this business. The owner comes off as very sincere and trustworthy but in the end she used the cheapest tailor that she could find in India to work on my wedding outfit, she wouldn't take any responsibility for the mistakes made and then backed out of promises she made. You might want to buy a ready-made outfit from their store because they do have some nice things but anything you need to get tailored or altered or especially for a special occassion like a wedding, FORGET IT!
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