Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Capitol Lighting
|
|
Review by:
citysearch c.
|
|
Review content:
I placed an order in June for 2 chandeliers for my great room. Irene from Capitol Lighting convinced me that although only one was in stock, the factory would be making 5 more, and if I placed the order immediately, she could make certain that I would get the 2nd fixture approximately at the end of August. I called mid-September because I hadn't heard anything and was told the light was discontinued. Irene remembered her commitment and said the factory would be willing to take the first one back and offered two similar but much too modern-looking chandeliers for my taste. I learned later that Capitol Lighting had received a fax in early August that they wouldn't be making my chandelier. Had they called me, I would not have installed the ""matching"" chandelier. Anyway, Irene said she was looking for another retailer who still had the matching chandelier.\r
\r
Bottom-line, I placed dozens of calls to Capitol Lighting for two months and got 1 return call. Most days, I got sent to voicemail to which I begged to be called back even if she didn't have any news. The few times Irene did pick up the phone, she went transparent and acted like she was the victim at the hands of the manufacturer, because they wouldn't call her back. She was all schmooze and no action. Eventually, I sent an email, demanding my money back and asked them to discount the first chandelier since I would have to buy new lampshades to make the first chandelier look like it matched the second one I eventually found at Restoration Hardware. Took a few more calls, but I finally got my money for the 2nd fixture back but was told they weren't going to do a thing about my inconvenience. Irene said I could speak to her manager, but then I was put on hold for an hour and gave up.\r
\r
Don't buy from Capitol Lighting--there are many others that offer the same or better prices but really care about customer satisfaction.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|