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Businiess name:
Flat Rate Wood Floors
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Review by:
citysearch c.
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Review content:
First, Flat Rate Carpet and NY-Carpet.dotcom have merged... same company, two different websites. So, red flag there.
I called Flat Rate to have my sofa cleaned. They gave me a base price of $65 on the phone. News flash... their prices are really: $65 (to clean your sofa with water) $185 (to clean your sofa with soap and water) approx $250 to do a deep cleaning with Scotch Guard and the words. The only price they give on the phone is $65 - they don't make any mention that it's just for a water cleaning.
The guy showed up on time, but he was pretty new to the job. He sloshed water all over my apartment, didn't know who I should make my check payable to, didn't know which receipt I should get, and asked for a tip in cash. Yes...as I was writing the check he actually said ""but I prefer any tip you give me in cash, please"". He was nice enough. But it was tacky.
This company did the job overall... my sofa is still wet and I can't tell if it's really clean yet. But the experience was lack luster. And it was too expensive.
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