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Businiess name:
Bella Italian Grill
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Review by:
citysearch c.
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Review content:
We had a reservation at Bella's for a special occasion Friday night. It was my first time visiting the restaurant, and after having heard about it's upscale dining and beautiful interior, we thought it would be perfect for our celebration. It started out fine, with our table set and waiting for us with only drink and dessert menus, as we had specified a dessert reservation over the phone. But that was the extent of the great service. After our party of 8 was seated, our server asked if we wanted anything to drink. She only went about one third of the way around the table. The other two-thirds were not asked what we wanted to drink, so we just stuck with water. A few minutes later, she took our orders, and about 15 minutes later we got our orders...except mine. She claimed she never heard my order, which may be true -- the order-taking was handled in a very roundabout way, and I don't believe she wrote anything down. So, as everyone else was digging into their desserts, I waited 10-15 minutes for my order to be served. She didn't check back to see how things were until about a 1/2 hour later. All of our glasses were empty. When she did come back, she only filled up a few of the water glasses -- she didn't fill mine. At the end, I ended up having to ask someone else walking by for a box. And, of course, I got charged for my order that she had forgotten. All in all, the worst service experience I've had. I was upset but thought maybe it was a fluke, but my husband had gone there for lunch one day and had poor service then as well. \r
\r
Bella has the makings of a good restaurant -- the desserts were great and looked very nice on the plate. They just need to get some top-notch servers in there and get rid of the sub-par wait staff. I won't be back.
Pros: elegant interior
Cons: terrible service
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