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Review content:
On 7/7/2011, Mr. Sturges, Owner of Middle Tennessee Plumbing was dispatched to my home by my home warranty company. I had been notified by the utility company that my meter had shows running of 24 hours, indicating a leak. After notifing my home warranty company, Mr. Sturges showed up almost an hour late. He inspected my property, and came to the conclusion my leak was between the meter and my foundation, indicated by turning off the water at my foundation, and the meter continued to run. He wrote that the leak was in my yard, and as a result, my Home warranty company, declined the claim. \r
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Not knowing any different, I contacted 3 contractors through Service Magic to give me an estimate to repair/replace the line from the meter to my house. The first plumber that arrived wanted to verify that with the shut off in the off position at my foundation, the meter would run. When he shut if off, meter stopped turning, indicating there was not leak in the yard. However, if I had taken Middle Tennessee Plumbing, at their word, and simply had the unnecessary repair done, the cost would have been $1200. This plumber suggested I get Middle Tennessee Plumbing back out to find the ""real"" leak.\r
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The second contractor showed up to quote, and he did the identical thing and found the same thing that there was no leak in the yard. He went one step further, and went under my house, found the leaking area, and isolated one bathroom as the culprit. It turned out to be a toilet bowl seal, that he voluntarily said he would fix, but instead, I did the 5 minute repair myself, and the problem is solved for a $2 rubber washer.\r
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Very disappointed in my experience with this company, and have notified the Warranty Company the same. Had I taken this ""professional diagnosis"" as reported, I could have been out $1200 for a $2 repair. I've also notified them that Middle Tennessee Plumbing is not welcome on my property in the future. \r
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Just for the record, when I thought I was going to have to foot the bill for this repair, I contacted Middle Tennessee Plumbing to give me a quote on the repair. Not surprising, they did not return my call. Watch out for the company.
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